Meet Penny: Your AI Travel Assistant
Transforming how you plan, book, and experience travel. Penny is your personal hotel expert, destination scout, booking support, and help desk —all in one.
What Penny can do
Discover with Penny
Start your search for the perfect travel package by chatting with Penny and get personalized suggestions and results, customized to your preference.
Hotel Search
Chat with Penny from any page to help narrow down hotel results that reflect your criteria and preferences.
Troubleshoot with Penny
Modify your itinerary, connect with Customer Support, check the status of your refund, and access important travel information all in one place.
Search and Compare
Easily search for hotels by telling Penny what you need. Penny will help you find the best deals!
Book and Manage
Book your travel with confidence. Penny will guide you through the process and help manage your itinerary.
Questions Answered
Have a question about your booking, travel policies, hotels, or destinations? Penny has the answers you need.
Personalized Suggestions
Penny learns your travel preferences and provides personalized suggestions tailored to your needs.
Troubleshoot and manage trips on the fly with Penny
Switch Rates
Quick Actions
Email itinerary
Cancel in Chat
Apply Coupons
Features and Benefits
Accessible Everywhere
Chat with Penny right on the Priceline website or within the iOS or Android apps. Wherever you are, Penny is just a click away.
Natural Conversation
Engage in natural, informative conversations with Penny. No more navigating complex menus or filling out lengthy forms. Just ask!
Smart Recommendations
Penny understands your preferences and provides tailored recommendations for flights, hotels, and more. Penny will improve over time.
24/7 Availability
Need assistance outside business hours? Penny is always ready to help, anytime, day or night.
Travelers' Choice: Everyone Loves Penny
This is 100% something I’m going to use again.
- Yara, Texas
It’s so easy to tell her what you need, and have her pull up all the info for you in one click.
- Barrett, NH
Penny is so useful - she was able to whittle down important search results for me really quickly.
- Tom, NV
Honestly, it made things easier … AI is cool, and it’s helpful
- Sally, UT
I liked that she asked the right questions; sometimes even questions that reminded me of what was important to me!
- Rebecca, PA
So easy and seamless.
- Olive, OH
It almost feels like you’re having a conversation with someone, which is kind of fun.
- Jeremy, California
She did an awesome job answering my question.
- Drea, ID
Start Chatting with Penny Now
Ready to experience the future of travel planning? Click the button below to launch Penny and start your conversation!
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